Privacy Policy

1. Introduction

At The House of Aetherius Ltd. we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, engage with our services, or otherwise interact with us.

For the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), the data controller is:

The House of Aetherius Ltd

Email: Neil@thehouseofaetherius.co.uk
Phone: 07732 778397

2. What Information We Collect

We may collect and process the following categories of personal data:
- Identity Data: Name, date of birth, gender
- Contact Data: Email address, telephone number, postal address
- Health & Wellness Data: Information shared during consultations or therapy sessions, including relevant medical history
- Technical Data: IP address, browser type, operating system, browsing actions, and patterns
- Marketing & Communication Data: Preferences in receiving communications from us

3. How We Collect Your Data

We collect data through:
- Forms on our website (e.g., booking forms, contact forms)
- Email, phone, and direct conversations
- Social media interactions
- In-person at events or sessions
- Cookies and analytics tools (see Section 8)

4. Why We Collect Your Data

We collect your data to:
- Provide our sound therapy and wellness services
- Respond to enquiries or booking requests
- Personalise your experience with our services
- Comply with legal obligations (e.g., health and safety, record-keeping)
- Send newsletters, updates, or promotions (with your consent)

5. Lawful Basis for Processing

We process your data based on the following lawful bases:
- Consent
- Contract
- Legal Obligation
- Legitimate Interests

6. Sharing Your Data

We do not sell or rent your data. We may share your personal information with trusted third parties only when necessary, including:
- IT service providers and cloud storage systems
- Professional advisers (e.g., legal, accounting)
- Law enforcement or regulators, if legally required

7. Data Retention

We retain your personal data only for as long as necessary:
- Client records: typically retained for up to 7 years after your last session
- Enquiry and marketing data: retained until you withdraw consent or request deletion

8. Cookies and Tracking

Our website may use cookies or similar tracking technologies to improve your browsing experience and analyse traffic. You can control your cookie preferences via your browser settings. For more details, see our Cookie Policy.

9. Your Data Protection Rights

Under UK GDPR, you have rights including:
- The right to access your personal data
- The right to rectification of incorrect or incomplete data
- The right to erasure (in certain circumstances)
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent at any time

10. Data Security

We are committed to keeping your data safe and use appropriate physical, electronic, and managerial procedures to safeguard and secure it.

11. Links to Other Websites

Our website may contain links to other websites of interest. We do not have control over these sites and are not responsible for the protection and privacy of any information you provide while visiting them.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or for other reasons. Please revisit this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Data Protection Officer
The House of Aetherius Sound Ltd
Email: Neil@thehouseofaetherius.co.uk
Phone: 07732 778397

If you are not satisfied with our response, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.